{"id":95672,"date":"2025-01-26T13:53:53","date_gmt":"2025-01-26T12:53:53","guid":{"rendered":"https:\/\/www.zennio.com\/assistenza\/"},"modified":"2026-08-26T15:37:14","modified_gmt":"2026-08-26T13:37:14","slug":"assistenza","status":"publish","type":"page","link":"https:\/\/www.zennio.com\/it\/assistenza\/","title":{"rendered":"Assistenza"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"95672\" class=\"elementor elementor-95672 elementor-20\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6d8aa4 e-con-full e-flex e-con e-parent\" data-id=\"d6d8aa4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc20de3 e-flex e-con-boxed e-con e-parent\" data-id=\"fc20de3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c729f07 elementor-widget elementor-widget-heading\" data-id=\"c729f07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Assistenza<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af0dcd1 e-flex e-con-boxed e-con e-parent\" data-id=\"af0dcd1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bde1b69 e-con-full e-flex e-con e-child\" data-id=\"bde1b69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d33766 elementor-widget elementor-widget-text-editor\" data-id=\"5d33766\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Richiesta di assistenza<\/h3>\n<p>Ottenete risposte rapide e precise dai nostri esperti grazie al nostro servizio di assistenza multilingue.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc159f3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fc159f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/it\/richiesta-di-assistenza\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contattateci<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb74cee e-con-full e-flex e-con e-child\" data-id=\"fb74cee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cfdedf elementor-widget elementor-widget-text-editor\" data-id=\"5cfdedf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Ufficio tecnico<\/h3>\n<p>Accedete alle informazioni tecniche relative ai nostri prodotti e alle nostre soluzioni per ricevere assistenza nella definizione delle specifiche tecniche e nella progettazione.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ce4c1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f0ce4c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/it\/ufficio-tecnico\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visiti il nostro archivio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e6cd6c e-con-full e-flex e-con e-child\" data-id=\"8e6cd6c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-313bad0 elementor-widget elementor-widget-text-editor\" data-id=\"313bad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Programmi applicativi<\/h3>\n<p>Accedete alle informazioni tecniche relative ai nostri prodotti e alle nostre soluzioni per ricevere assistenza nella definizione delle specifiche tecniche e nella progettazione.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-813a190 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"813a190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/it\/programma-applicativo-di-ricerca\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visiti il nostro archivio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3436245 e-con-full e-flex e-con e-child\" data-id=\"3436245\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9ac6f1 elementor-widget elementor-widget-text-editor\" data-id=\"a9ac6f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Schede prodotto<\/h3><p>Seleziona i prodotti Zennio e genera rapidamente schede prodotto personalizzate.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80b3867 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"80b3867\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pim.zennio.com\/product-sheets-export\/it\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apri lo strumento<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e0238f e-flex e-con-boxed e-con e-parent\" data-id=\"3e0238f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cb2b1 elementor-widget elementor-widget-heading\" data-id=\"97cb2b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deve attivare una licenza?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8a5037 elementor-widget elementor-widget-text-editor\" data-id=\"f8a5037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acceda a License Manager per attivare le Sue licenze relative ai prodotti Zennio.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc3bd74 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bc3bd74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zlicensemanager.zennio.com\/en\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Attivare la licenza<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-509db58 e-flex e-con-boxed e-con e-parent\" data-id=\"509db58\" data-element_type=\"container\" data-e-type=\"container\" id=\"proyectos-ejemplos\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba65d0f elementor-widget elementor-widget-heading\" data-id=\"ba65d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Programma applicativo di ricerca<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c70b32f elementor-widget elementor-widget-text-editor\" data-id=\"c70b32f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sta cercando un programma applicativo legacy per uno dei nostri prodotti? Questo \u00e8 proprio il posto giusto!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e07af9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2e07af9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/application-program-repository\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Programma di ricerca delle candidature<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f34c30 e-flex e-con-boxed e-con e-parent\" data-id=\"4f34c30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce68adc elementor-widget elementor-widget-heading\" data-id=\"ce68adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Domande frequenti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557bbe9 elementor-widget elementor-widget-n-accordion\" data-id=\"557bbe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8960\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8960\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qual \u00e8 la differenza tra i dispositivi NarrowDIM X e DIMinBOX DX? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8960\" class=\"elementor-element elementor-element-0dd2af1 e-con-full e-flex e-con e-child\" data-id=\"0dd2af1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c04230 elementor-widget elementor-widget-text-editor\" data-id=\"8c04230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Disconnessione del carico:<\/strong><\/p><ul><li>DIMinBOX DX: \u00c8 dotato di un rel\u00e8 di disconnessione del carico su ciascun canale, che garantisce lo spegnimento completo del carico.<\/li><li>NarrowDIM X: non dispone di rel\u00e8 di disconnessione, il che significa che, una volta spento, potrebbe permanere una piccola corrente residua. Ci\u00f2 potrebbe comportare che carichi molto piccoli rimangano leggermente alimentati, sebbene ci\u00f2 sia raro.<\/li><\/ul><p> <\/p><p><strong>Dimensioni:<\/strong><\/p><ul><li>NarrowDIM X: pi\u00f9 compatto e pi\u00f9 piccolo, ma con una capacit\u00e0 di gestione della potenza inferiore.<\/li><li>DIMinBOX DX: pi\u00f9 grande, ma in grado di gestire una potenza maggiore.<\/li><\/ul><p> <\/p><p>Entrambi i dispositivi consentono di collegare i propri canali in parallelo per aumentare la potenza totale disponibile. Per ulteriori dettagli, si prega di consultare la scheda tecnica del dispositivo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8961\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8961\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00c8 necessaria una licenza per visualizzare le immagini delle telecamere IP? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8961\" class=\"elementor-element elementor-element-9afe258 e-con-full e-flex e-con e-child\" data-id=\"9afe258\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8961\" class=\"elementor-element elementor-element-e71d950 e-flex e-con-boxed e-con e-child\" data-id=\"e71d950\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa8474 elementor-widget elementor-widget-text-editor\" data-id=\"6aa8474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, non \u00e8 necessaria alcuna licenza per visualizzare le immagini di una telecamera IP da un pannello Z50 \/ Z70 v2 \/ Z100. \u00c8 sufficiente configurare le impostazioni IP del pannello di controllo e della telecamera IP seguendo le istruzioni fornite nella sezione 2.1.15 del Manuale d&#8217;uso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8962\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8962\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Se aggiorno i pannelli, devo ripetere la configurazione? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8962\" class=\"elementor-element elementor-element-998eb42 e-con-full e-flex e-con e-child\" data-id=\"998eb42\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6e0528 elementor-widget elementor-widget-text-editor\" data-id=\"f6e0528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Per evitare di dover rifare la programmazione da zero, \u00e8 possibile utilizzare l\u2019app gratuita ETS \u201cZennio Parameter Copier\u201d, che facilita il processo di aggiornamento delle versioni dei prodotti Zennio. \u00c8 sufficiente selezionare lo stesso dispositivo per entrambe le versioni e la copia verr\u00e0 eseguita. Al termine della copia, si aprono alcune finestre che indicano le differenze che potrebbero sussistere tra le versioni e che andrebbero verificate nel caso in cui non fossero state copiate correttamente.<\/p><p>Link all&#8217;app e al manuale: <a href=\"https:\/\/zennio.com\/documents\/zennio_parameter_copier\">https:\/\/www.zennio.com\/documents\/zennio_parameter_copier_ https:\/\/zennio.com\/download\/manual_Parameter_copier_es<\/a><\/p><p>Si prega di notare che, a partire dalla versione 3.7 sui modelli Z50 \/ Z70 v2 \/ Z100, non \u00e8 necessario aggiornare il programma applicativo e il firmware, poich\u00e9 le versioni sono compatibili.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8963\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8963\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00c8 possibile collegare due o pi\u00f9 alimentatori sulla stessa linea? In tal caso, ci sono dei consigli da seguire? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8963\" class=\"elementor-element elementor-element-68d8901 e-con-full e-flex e-con e-child\" data-id=\"68d8901\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fad5eb1 elementor-widget elementor-widget-text-editor\" data-id=\"fad5eb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Secondo lo standard KNX, tale possibilit\u00e0 dipende dal singolo produttore. Il nostro KUPSupply consente addirittura di collegarli tra loro (con una distanza di 0 metri tra uno e l\u2019altro). Infatti, \u00e8 possibile collegarli in parallelo. Tuttavia, esistono alcune limitazioni relative a questa configurazione:<\/p><ul><li>L\u2019LED \u201cOverload\u201d degli alimentatori non deve essere acceso. In tal caso, dovrebbero essere installati separatamente nel sistema KNX fino a quando l&#8217;errore di sovraccarico non scompare.<\/li><li>\u00c8 probabile che il collegamento in parallelo di due alimentatori non fornisca la somma delle due tensioni di uscita. Poich\u00e9 ogni alimentatore ha un carico di lavoro diverso, \u00e8 possibile che uno raggiunga il sovraccarico prima che l\u2019altro raggiunga la propria potenza massima.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8964\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8964\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00c8 possibile collegare le porte COM tra i dispositivi? E all\u2019interno dello stesso dispositivo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8964\" class=\"elementor-element elementor-element-2938cb5 e-con-full e-flex e-con e-child\" data-id=\"2938cb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d128965 elementor-widget elementor-widget-text-editor\" data-id=\"d128965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Non \u00e8 consentito collegare tra loro dispositivi \u201cCommons\u201d provenienti da dispositivi diversi. Il motivo \u00e8 che ogni dispositivo genera la propria tensione di riferimento; pertanto, il collegamento di masse diverse pu\u00f2 causare un comportamento anomalo su tali ingressi e, in casi estremi, danni all&#8217;hardware dovuti alle diverse tensioni utilizzate da ciascun dispositivo.<\/p><p>Non \u00e8 necessario collegare in ponte i pin comuni all\u2019interno dello stesso dispositivo, poich\u00e9 sono gi\u00e0 collegati in ponte internamente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8965\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8965\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Se non si dispone di accesso a Internet, esiste un modo per utilizzare RemoteBOX in modalit\u00e0 locale per gestire l'installazione? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8965\" class=\"elementor-element elementor-element-cb7642c e-con-full e-flex e-con e-child\" data-id=\"cb7642c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5fc83 elementor-widget elementor-widget-text-editor\" data-id=\"1b5fc83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, per gestire l&#8217;installazione \u00e8 necessaria una connessione a Internet, poich\u00e9 il sistema funziona tramite un servizio cloud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe76d8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bfe76d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/frequently-asked-questions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Archivio delle domande frequenti<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Assistenza Richiesta di assistenza Ottenete risposte rapide e precise dai nostri esperti grazie al nostro servizio di assistenza multilingue. Contattateci Ufficio tecnico Accedete alle informazioni tecniche relative ai nostri prodotti e alle nostre soluzioni per ricevere assistenza nella definizione delle specifiche tecniche e nella progettazione. Visiti il nostro archivio Programmi applicativi Accedete alle informazioni tecniche [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-95672","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistenza Zennio - Assistenza tecnica specialistica KNX<\/title>\n<meta name=\"description\" content=\"Assistenza Zennio: risposte rapide e precise dai nostri esperti di automazione intelligente KNX. Team multilingue al servizio di integratori, installatori e progettisti.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zennio.com\/it\/assistenza\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistenza Zennio - Assistenza tecnica specialistica KNX\" \/>\n<meta property=\"og:description\" content=\"Assistenza Zennio: risposte rapide e precise dai nostri esperti di automazione intelligente KNX. 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