{"id":84157,"date":"2025-01-26T13:53:53","date_gmt":"2025-01-26T12:53:53","guid":{"rendered":"https:\/\/www.zennio.com\/es\/support\/"},"modified":"2026-04-20T12:33:22","modified_gmt":"2026-04-20T10:33:22","slug":"support","status":"publish","type":"page","link":"https:\/\/www.zennio.com\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"84157\" class=\"elementor elementor-84157 elementor-20\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6d8aa4 e-con-full e-flex e-con e-parent\" data-id=\"d6d8aa4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc20de3 e-flex e-con-boxed e-con e-parent\" data-id=\"fc20de3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c729f07 elementor-widget elementor-widget-heading\" data-id=\"c729f07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af0dcd1 e-flex e-con-boxed e-con e-parent\" data-id=\"af0dcd1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bde1b69 e-con-full e-flex e-con e-child\" data-id=\"bde1b69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d33766 elementor-widget elementor-widget-text-editor\" data-id=\"5d33766\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Demande de support<\/h3>\n<p>Obtenez des r\u00e9ponses rapides et pr\u00e9cises de nos experts de notre support multilingue.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc159f3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fc159f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/fr\/demande-de-support\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contacter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb74cee e-con-full e-flex e-con e-child\" data-id=\"fb74cee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cfdedf elementor-widget elementor-widget-text-editor\" data-id=\"5cfdedf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Bureau d&rsquo;\u00e9tude<\/h3>\n<p>Acc\u00e9dez \u00e0 l&rsquo;information technique sur nos produits et solutions pour vous aider dans la prescription technique.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ce4c1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f0ce4c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/fr\/bureau-detude\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visitez notre espace documentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e6cd6c e-con-full e-flex e-con e-child\" data-id=\"8e6cd6c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-313bad0 elementor-widget elementor-widget-text-editor\" data-id=\"313bad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Programmes d&rsquo;application<\/h3>\n<p>Acc\u00e9dez \u00e0 l&rsquo;information technique sur nos produits et solutions pour vous aider dans la prescription technique.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-813a190 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"813a190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/fr\/application-program-repository\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visitez notre espace documentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e0238f e-flex e-con-boxed e-con e-parent\" data-id=\"3e0238f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cb2b1 elementor-widget elementor-widget-heading\" data-id=\"97cb2b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avez-vous besoin d'activer une licence ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8a5037 elementor-widget elementor-widget-text-editor\" data-id=\"f8a5037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acc\u00e9dez \u00e0 License Manager pour activer vos licences concernant des produits Zennio<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc3bd74 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bc3bd74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zlicensemanager.zennio.com\/fr\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acc\u00e9der au License Manager<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-509db58 e-flex e-con-boxed e-con e-parent\" data-id=\"509db58\" data-element_type=\"container\" data-e-type=\"container\" id=\"proyectos-ejemplos\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba65d0f elementor-widget elementor-widget-heading\" data-id=\"ba65d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recherche de programmes d'application<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c70b32f elementor-widget elementor-widget-text-editor\" data-id=\"c70b32f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous cherchez un ancien programme d&rsquo;application d&rsquo;un de nos produits ? C&rsquo;est ici\u00a0!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e07af9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2e07af9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/fr\/application-program-repository\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Chercher un programme d'application<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80f2a00 e-flex e-con-boxed e-con e-parent\" data-id=\"80f2a00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1607f9a elementor-widget elementor-widget-heading\" data-id=\"1607f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compatibilit\u00e9 A\/A<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc3723 elementor-widget elementor-widget-text-editor\" data-id=\"8cc3723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acc\u00e9dez \u00e0 toutes les ressources li\u00e9es \u00e0 votre appareil en recherchant le mod\u00e8le de votre appareil.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125ddb1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"125ddb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/compatibility.zennio.com\/compatibilidades\/fr\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Aller \u00e0 la compatibilit\u00e9 A\/A<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91ca707 e-flex e-con-boxed e-con e-parent\" data-id=\"91ca707\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f39d04 elementor-widget elementor-widget-heading\" data-id=\"8f39d04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conversion CSN - ISN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee0877e elementor-widget elementor-widget-text-editor\" data-id=\"ee0877e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous avez besoin de conna\u00eetre le num\u00e9ro de s\u00e9rie interne ou le num\u00e9ro de s\u00e9rie de contr\u00f4le ?<br \/>Utilisez notre outil de conversion<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed194c elementor-widget elementor-widget-shortcode\" data-id=\"1ed194c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><form class=\"form-search-downloads\" method=\"get\" data-action=\"https:\/\/www.zennio.com\/fr\/support\/\"><p class=\"help-text\">Vous pouvez rechercher une ou plusieurs r\u00e9f\u00e9rences s\u00e9par\u00e9es par des virgules.<\/p><div class=\"wrapper-input\"><input type=\"text\" id=\"input-search-download\" name=\"r\" value=\"\" placeholder=\"Saisir une ou plusieurs r\u00e9f\u00e9rences CSN ou ISN\" \/><span class=\"submit-search-icon\"><svg focusable=\"false\" aria-label=\"Search\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24px\"><path d=\"M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z\"><\/path><\/svg><\/span><\/div><\/form><style type=\"text\/css\">\n\t.table-downloads-repository {\n\t\tborder-collapse: collapse;\n\t\tborder: none !important;\n\t}\n\t.table-downloads-repository thead tr th {\n\t\tposition: -webkit-sticky;\n\t\tposition: sticky;\n\t\ttop: 0;\n\t\tbackground: rgba(62,62,62,.8);\n\t\tborder: solid 1px #ababab !important;\n\t\tfont-weight: 700 !important;\n\t\ttext-align: left;\n\t\tz-index: 2;\n\t\tcolor: #fafafa;\n\t}\n\t.table-downloads-repository tbody tr td {\n\t\tbackground: none;\n\t\tborder: solid 1px #ababab !important;\n\t\ttext-align: left;\n\t\tcolor: #fafafa;\n\t}\n\t.table-downloads-repository .download-link {\n\t\tfont-size: 14px;\n\t\tfont-weight: 600;\n\t\tletter-spacing: 1px;\n\t\ttext-transform: uppercase;\n\t\tcolor: var(--e-global-color-secondary);\n\t}\n\t.form-search-downloads {\n\t\tposition: relative;\n    \tmargin: 0 0 50px;\n\t}\n\t.form-search-downloads #input-search-download {\n\t\twidth: 100%;\n\t\tdisplay: inline-block;\n\t\tpadding: .5rem 1rem;\n\t\tfont-size: 16px;\n\t\tbackground: rgba(62,62,62,.8);\n\t\tborder: solid 1px #ababab;\n\t\tborder-radius: 3px;\n\t\tbox-shadow: none;\n\t\toutline: none;\n\t\tcolor: #fafafa;\n\t}\n\t.form-search-downloads .submit-search-icon {\n\t\tdisplay: flex;\n\t\twidth: 40px;\n\t\theight: 40px;\n\t\ttext-align: center;\n\t\talign-items: center;\n\t\tjustify-content: center;\n\t\tposition: absolute;\n\t\ttop: 50%;\n\t\tright: 10px;\n\t\ttransform: translateY(-50%);\n\t\t-webkit-transform: translateY(-50%);\n\t\tz-index: 9;\n\t}\n\t.form-search-downloads .submit-search-icon:hover {\n\t\tcursor: pointer;\n\t}\n\t.form-search-downloads .submit-search-icon svg {\n\t\tfill: #fafafa;\n\t}\n\t.form-search-downloads .remove-search {\n\t\tposition: absolute;\n\t\tdisplay: block;\n\t\ttext-decoration: underline;\n\t\tfont-size: 16px;\n\t\tfont-weight: 700;\n\t}\n\t.form-search-downloads label {\n\t\tfont-size: 26px;\n\t\tfont-weight: 500;\n    \ttext-transform: uppercase;\n    \tline-height: 30px;\n\t\tcolor: #fafafa;\n\t}\n\t.form-search-downloads .help-text {\n\t\tfont-size: 15px;\n\t\tcolor: #fafafa;\n\t}\n\t.form-search-downloads .wrapper-input {\n\t\tposition: relative;\n\t}\n\t@media only screen and (max-width: 768px) {\n\t\t.form-search-downloads #input-search-download {\n\t\t\tpadding-right: 50px !important;\n\t\t}\n\t\t.help-text {\n\t\t\ttext-align: center;\n\t\t}\n\t\t.table-downloads-repository {\n\t\t\twidth: 100% !important;\n    \t\toverflow-x: scroll;\n\t\t}\n\t\t.table-downloads-repository thead tr th {\n\t\t\tdisplay: none !important;\n\t\t}\n\t\t.table-downloads-repository tbody tr {\n\t\t\tborder-bottom: solid 1px #ababab;\n\t\t}\n\t\t.table-downloads-repository tbody tr td {\n\t\t\tdisplay: block !important;\n\t\t\tpadding: 0 20px;\n\t\t\tborder: none !important;\n\t\t\ttext-align: left !important;\n\t\t}\n\t\t.table-downloads-repository tbody tr td:last-child {\n\t\t\tpadding-bottom: 10px;\n\t\t}\n\t\t.table-downloads-repository tbody tr td:first-child {\n\t\t\tpadding-top: 10px;\n\t\t}\n\t\t.table-downloads-repository tbody tr td:before {\n\t\t\tcontent: attr(data-th) \": \";\n\t\t\tdisplay: inline;\n\t\t\tfont-weight: 700;\n\t\t\tcolor: #fafafa;\n\t\t}\n\t}<\/style><script type=\"text\/javascript\">\n\t(function(){\n\t\tjQuery('.submit-search-icon').click(function(e){\n\t\t\te.preventDefault();\n\t\t\t\n\t\t\tvar searchInput     = jQuery( '#input-search-download' );\n\t\t\tvar searchDownloads = searchInput.val();\n\t\t\t\n\t\t\tif( searchDownloads.length ) {\n\t\t\t\tvar formSearchDownloads = searchInput.parents('.form-search-downloads');\n\t\t\t\tvar redirect_to  \t\t= formSearchDownloads.attr('data-action');\n\t\t\t\t\tredirect_to \t   += '?r='+searchDownloads;\n\t\t\t\t\t\n\t\t\t\tif( redirect_to.length ) window.location.href = redirect_to;\n\t\t\t} else {\n\t\t\t\tsearchInput.focus();\n\t\t\t}\n\t\t});\n\t}(jQuery));\n\t<\/script><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f34c30 e-flex e-con-boxed e-con e-parent\" data-id=\"4f34c30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce68adc elementor-widget elementor-widget-heading\" data-id=\"ce68adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557bbe9 elementor-widget elementor-widget-n-accordion\" data-id=\"557bbe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8960\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8960\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quelle est la diff\u00e9rence entre NarrowDIM X et DIMinBOX DX ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8960\" class=\"elementor-element elementor-element-0dd2af1 e-con-full e-flex e-con e-child\" data-id=\"0dd2af1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c04230 elementor-widget elementor-widget-text-editor\" data-id=\"8c04230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Coupure de charge :<\/strong><\/p><ul><li>DIMinBOX DX : int\u00e8gre un relais de coupure de charge sur chaque canal, garantissant l\u2019extinction compl\u00e8te de la charge.<\/li><li>NarrowDIM X : ne dispose pas de relais de coupure de charge.<\/li><\/ul><p>Il existe \u00e9galement d\u2019autres diff\u00e9rences selon le nombre de canaux, la puissance et le format d\u2019installation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8961\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8961\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ai-je besoin d\u2019une licence pour visualiser des cam\u00e9ras IP ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8961\" class=\"elementor-element elementor-element-9afe258 e-con-full e-flex e-con e-child\" data-id=\"9afe258\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8961\" class=\"elementor-element elementor-element-e71d950 e-flex e-con-boxed e-con e-child\" data-id=\"e71d950\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa8474 elementor-widget elementor-widget-text-editor\" data-id=\"6aa8474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Non, vous n\u2019avez pas besoin de licence pour visualiser une cam\u00e9ra IP depuis un panneau Z50 \/ Z70 v2 \/ Z100. Il vous suffit de configurer les param\u00e8tres IP de votre panneau et ceux de la cam\u00e9ra IP correctement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8962\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8962\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Si je mets les panneaux \u00e0 jour, dois-je refaire la configuration ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8962\" class=\"elementor-element elementor-element-998eb42 e-con-full e-flex e-con e-child\" data-id=\"998eb42\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6e0528 elementor-widget elementor-widget-text-editor\" data-id=\"f6e0528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour \u00e9viter d&rsquo;avoir \u00e0 refaire la programmation depuis le d\u00e9but, vous pouvez utiliser l&rsquo;application gratuite d&rsquo;ETS \u00ab Zennio Parameter Copier \u00bb, qui facilite la mise \u00e0 jour des versions des produits Zennio. Il vous suffit de s\u00e9lectionner le m\u00eame appareil avec les deux versions, et la copie s&rsquo;effectue automatiquement. Une fois la copie termin\u00e9e, des fen\u00eatres s&rsquo;ouvrent pour signaler les diff\u00e9rences \u00e9ventuelles entre les versions, qu&rsquo;il convient de v\u00e9rifier au cas o\u00f9 elles n&rsquo;auraient pas \u00e9t\u00e9 copi\u00e9es correctement.<\/p><p>Lien vers l&rsquo;application et le manuel : <a href=\"https:\/\/www.zennio.com\/fr\/documents\/zennio_parameter_copier\">https:\/\/www.zennio.com\/fr\/documents\/zennio_parameter_copier<\/a><\/p><p>Veuillez noter qu&rsquo;\u00e0 partir de la version 3.7 sur les mod\u00e8les Z50\/Z70 v2\/Z100, il n&rsquo;est pas n\u00e9cessaire de mettre \u00e0 jour le logiciel d&rsquo;application et le micrologiciel, car les versions sont compatibles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8963\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8963\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Est-il possible de connecter 2 alimentations ou plus sur la m\u00eame ligne ? Si oui, y a-t-il des recommandations ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8963\" class=\"elementor-element elementor-element-68d8901 e-con-full e-flex e-con e-child\" data-id=\"68d8901\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fad5eb1 elementor-widget elementor-widget-text-editor\" data-id=\"fad5eb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Selon la norme KNX, cette possibilit\u00e9 d\u00e9pend de chaque fabricant. Notre KUPSupply permet m\u00eame leur raccordement entre elles (avec une distance minimale de 200 m entre les alimentations).<\/p><p>Comme il s\u2019agit d\u2019un sujet d\u00e9licat, nous recommandons toujours de v\u00e9rifier la documentation du fabricant pour confirmer si cette possibilit\u00e9 est autoris\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8964\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8964\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Est-il possible de ponter les communs entre diff\u00e9rents appareils ? Et au sein d\u2019un m\u00eame appareil ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8964\" class=\"elementor-element elementor-element-2938cb5 e-con-full e-flex e-con e-child\" data-id=\"2938cb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d128965 elementor-widget elementor-widget-text-editor\" data-id=\"d128965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les communs de diff\u00e9rents appareils ne doivent pas \u00eatre reli\u00e9s entre eux. La raison est que chaque appareil g\u00e9n\u00e8re sa propre tension de r\u00e9f\u00e9rence ; relier diff\u00e9rents communs peut donc entra\u00eener un comportement anormal de ces entr\u00e9es et, dans les cas extr\u00eames, endommager le mat\u00e9riel en raison de la diff\u00e9rence de tension utilis\u00e9e par chaque appareil.<\/p><p>Il n\u2019est pas n\u00e9cessaire de ponter les communs d\u2019un m\u00eame appareil, car ils sont reli\u00e9s en interne.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8965\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8965\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> S\u2019il n\u2019y a pas d\u2019acc\u00e8s Internet, existe-t-il un moyen d\u2019utiliser RemoteBOX localement pour contr\u00f4ler l\u2019installation ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8965\" class=\"elementor-element elementor-element-cb7642c e-con-full e-flex e-con e-child\" data-id=\"cb7642c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5fc83 elementor-widget elementor-widget-text-editor\" data-id=\"1b5fc83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Non, un acc\u00e8s Internet est n\u00e9cessaire pour contr\u00f4ler l\u2019installation, car le syst\u00e8me fonctionne via un service cloud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe76d8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bfe76d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zennio.com\/fr\/questions-frequentes\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Base de donn\u00e9es des FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Demande de support Obtenez des r\u00e9ponses rapides et pr\u00e9cises de nos experts de notre support multilingue. Contacter Bureau d&rsquo;\u00e9tude Acc\u00e9dez \u00e0 l&rsquo;information technique sur nos produits et solutions pour vous aider dans la prescription technique. Visitez notre espace documentation Programmes d&rsquo;application Acc\u00e9dez \u00e0 l&rsquo;information technique sur nos produits et solutions pour vous aider dans [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-84157","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Zennio<\/title>\n<meta name=\"description\" content=\"Support Demande de support Obtenez des r\u00e9ponses rapides et pr\u00e9cises de nos experts de notre support multilingue. 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